Returns & Exchanges

At Ashimary Hair, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible products within 30 days of receipt, provided they are in their original, unaltered condition.

1

Contact Support

Email our customer service team with your order number and reason for return to receive your Return Authorization and the correct warehouse address.

2

Prepare Your Package

Place the hair in its original packaging, ensuring the lace is uncut and the hair has not been washed, dyed, or styled.

3

Ship Item Back

Send your package using a trackable shipping service and provide the tracking number to our support team to expedite processing.

4

Quality Inspection & Refund

Once our warehouse inspects the returned item, your refund will be processed back to your original payment method within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing