Frequently Asked Questions
Everything you need to know about your luxury hair journey.
What type of hair quality does Ashimary Hair offer?
We specialize in 100% virgin human hair, including HD lace wigs, bundles, and frontals. Our hair is sourced ethically and can be dyed, bleached, and heat-styled while maintaining its natural luster and strength.
How long does shipping take?
Orders are typically processed within 24-48 hours. Standard shipping usually takes 3-5 business days for domestic orders and 5-10 business days for international destinations.
Can I return or exchange my order?
Yes, we offer a 30-day return policy. To be eligible for a return or exchange, the hair must be in its original condition, unworn, and with the lace uncut and tags attached.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible buy-now-pay-later options such as Afterpay and Klarna to make your luxury hair purchase more accessible.
How do I care for my Ashimary lace wig?
To prolong the life of your wig, we recommend using sulfate-free shampoos, detangling gently with a wide-tooth comb from ends to roots, and storing it on a wig stand when not in use.
Does the hair shed or tangle?
Because we use high-quality human hair with intact cuticles, shedding and tangling are minimal. However, like natural hair, proper hydration and gentle handling are key to preventing any friction-based tangling.